Accessibility Statement

Public entity

Name of the public entity: Juliusz Słowacki Theatre in Krakow

The Juliusz Słowacki Theatre in Krakow undertakes to ensure the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.

The accessibility statement applies to the website of the Juliusz Słowacki Theatre in Krakow: https://teatrwkrakowie.pl/. 

Status of digital accessibility
The website is partially compliant with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.
Please see below for details regarding the status of digital accessibility:

· some of the images and graphics do not provide alternative descriptions
· some of the videos do not provide subtitles for people with hearing disabilities
· some of the videos do not provide audiodescription

The Theatre intends to gradually introduce the accessibility of the listed materials by August 2025 and fully adapt its website by the end of 2025. The vast amount of content on the site impacts
the delivery date for accessibility.
· Website publication date: 20 March 2018.
· Date of last significant update: 23 March 2024.
Preparation of the accessibility declaration
· Date of drafting the declaration: 3 March 2025.
· Date of last revision of declaration: 3 March 2025.
The declaration has been written on the basis of an audit carried out by an external entity – the company OPENFORM.

Feedback and contact details
Should you experience any problems with the accessibility of the website, please contact us. The contact person responsible for digital accessibility is Dominika Feiglewicz-Penarska (feiglewicz@teatrwkrakowie.pl).
Alternatively, we can be contacted by calling 603 235 231 (with the option of sending a message in the form of a video (vlog) or SMS).
The same method can be used to request non-accessible information and to file complaints about inaccessibility.

Everyone has the right to request that a website, mobile application or some element thereof be made digitally accessible. It is also possible to request that the information be made available through an alternative accessibility method, for example by reading a digitally inaccessible document, describing the content of a film without an audio description, etc. The request should contain the data of the person making the request, an indication of which website or mobile application is being requested and the contact method. Should the person making the request express the need to receive the information through an alternative accessibility method, they should also specify a preferred way of presenting the information. The public entity should comply with the request without delay and within 7 days of the request at the latest. If this deadline cannot be met, the public entity shall promptly inform the requester when it will be possible to comply with the request, provided that the deadline is no longer than 2 months from the date of the request. If ensuring digital accessibility is not possible, the public entity may propose an alternative mode of access to the information. Where a public entity refuses to comply with a request to provide accessibility or an alternative means of accessing the information, the requester may lodge a complaint regarding the provision of digital accessibility of a website, mobile application or an element of a website or mobile application. After exhausting the procedures indicated above, a complaint may also be lodged with the Commissioner for Human Rights: www.rpo.gov.pl 

Processing of accessibility requests and complaints

Once the internal procedures for submitting accessibility requests have been exhausted, a complaint may also be lodged about a failure to ensure digital accessibility.

Other information

Architectural accessibility
The Juliusz Słowacki Theatre in Krakow is an institution open to the diversity of audience needs.
Particular attention is paid to people with disabilities. Whenever possible, we undertake measures to increase the accessibility of performances, meetings, workshops as well as the buildings belonging to the Theatre.

The Theatre's venues include: the Main Building of the Juliusz Słowacki Theatre (The Grand Stage, The Miniature Stage), The MOS Stage – the Małopolska Garden of Arts and The House of Theatre Crafts. We aim to achieve full accessibility in all these spaces.

Communication and information accessibility

The Theatre employee responsible for accessibility for people with disabilities is Dominika Feiglewicz-Penarska, who speaks Polish Sign Language (PJM). Contact: feiglewicz@teatrwkrakowie.pl, tel./SMS: 603 235 231 (Monday - Friday: 10 am – 3 pm).

Tickets

Tickets can be purchased at the box office in the Main Building at no. 1 Pl. Św. Ducha and via the Theatre website.

Box Office opening hours:
Monday – Friday: 10 am – 2 pm, 2.30 pm – 7 pm,
Saturday – Sunday: 2h before the performance.

Regarding tickets for performances that are accessible for persons with disabilities, you can contact us by email or telephone in order to select a suitable ticket for the indicated disability.

Digital accessibility contact
Digital accessibility contact person: Dominika Feiglewicz-Penarska
E-mail: feiglewicz@teatrwkrakowie.pl 
Telephone: 603 235 231

Inaccessible content

The website of the Juliusz Słowacki Theatre in Krakow is in the process of being adapted and therefore some content may still be inaccessible. This applies to, among other things, some images, graphics, and video materials that have not yet been adapted to comply with accessibility requirements. As far as possible, the Theatre aims to adapt them by the end of 2025. Should you encounter difficulties in accessing this content, please contact us.

Failure to comply with the Annex
Under the current accessibility audits, some elements of the website may not comply with the full requirements set out in the Annex to the Digital Accessibility Act. This particularly applies to older material published before the adaptations began. These elements will be progressively adapted to the digital accessibility standards within the set timeframe, i.e. by the end of 2025.

Content not covered by regulations
Some content on the website of the Juliusz Słowacki Theatre in Krakow, such as PDF documents or other multimedia files, may be partially inaccessible for technical reasons that are allowed by the Digital Accessibility Act. This applies, for example, to archival content that may not be adapted to modern digital accessibility standards.

Excessive costs
For some material on its website, such as older films or external resources that are not available in adapted form (e.g. subtitles, audiodescription), the public entity may deem that adapting this content involves excessive costs. Should this be the case, the Juliusz Słowacki Theatre will attempt to find alternative accessibility solutions, however, some elements may be excluded from this process.

The Main Building of the Juliusz Słowacki Theatre in Krakow
Disability of movement, sight, hearing

SURROUNDINGS OF THE INSTITUTION

The main building is located in the centre of the Old Town at no. 1 Pl. Św. Ducha and is a heritage building. The area around the Theatre is paved with cobblestones..

ACCESS TO THE THEATRE
From the tram/bus stop 'Teatr Słowackiego' [‘Słowacki Theatre’] in Basztowa Street in the direction of Rondo Mogilskie Roundabout. The main entrance to the Theatre faces Szpitalna Street. The entrance with a ramp for wheelchair users is located on the left side of the Theatre building (from the Planty park side). Please note! This bus/tram stop is a so-called Viennese stop. Its construction consists in raising the roadway in the stop area to the level of the pavement. This makes it easier to get on and off the tram.

Upon earlier request, people with disabilities can be supported by a Theatre assistant.

The Theatre features twelve Beacons mounted inside the building configured with the YourWay app. One of these is installed above the entrance door to the building and describes the exact route to the entrance.

CAR PARK
The Theatre provides two parking spaces for people with disabilities. Access to the car park is possible from Szpitalna Street (despite the entry ban). In order to use the car park it is necessary to inform the Theatre 3 days prior to arrival at the performance.

 ENTRY TO THE BUILDING
In accordance with the Act on Vocational and Social Rehabilitation, a person with a disability has the right to be accompanied by an assistance dog on the Theatre premises.

 CLOAKROOM
The cloakroom is located on the ground floor of the building, to the left and to the right of the corridor in front of the entrance to the auditorium.

AUDITORIUM
The auditorium and the box office have been fitted with induction loops. The map above depicts the range of the loop in the auditorium. The map can also be found at the box offices and at the entrance to the auditorium of the Grand Stage.

The auditorium provides two designated seats for people with mobility impairments – marked on the auditorium map (ground floor – row XIII seats 1-2, 14-15).

Additionally, ten more seats can be provided for wheelchair users upon prior arrangement at the Ticket Reservation Office. These seats are individually adapted to the needs of people with mobility impairments and are located in the ground floor box ( Please note! The width of the door to the box is 66 cm) or in the orchestra pit.

The Theatre does not have a lift for the Audience members. Wheelchair users can use the stair platform to access the ground floor auditorium. Theatre staff remain available throughout the performance. Seats for the visually impaired are available everywhere.

TOILETS
The toilets are located on the ground floor of the building and unfortunately are not fully adapted to the needs of people with disabilities. However, they do have signage and wide entrance doors. Refurbishment of all toilets in the Main Building will commence between 2025 and 2028. For the latest information on access to toilets for people with disabilities, please contact: bilet@teatrwkrakowie.pl, tel: 12 424 45 28.

THEATRE BOX OFFICE
The Theatre Box Office is accessible by stairs from the outside of the building. Persons with disabilities using a wheelchair are not able to use this entrance, yet we offer an option is to collect tickets on the day of the performance (half an hour before the performance) after prior notification at the Information and Ticket Reservation Office. During your visit, please inform the ticket staff at the entrance that you will be collecting your ticket from the box office and walk with this person through the vestibule to the Theatre Box Office to collect your ticket.

Visually impaired persons can use the Box Office without difficulty.

People with hearing disabilities can contact the Accessibility Coordinator regarding any concerns or problems.

Overall rating: average. Due to the historic nature of the building, the Theatre is unable to carry out all the changes that would allow full accessibility and independent movement around the building for a person with a mobility disability. However, it meets the needs by using its human potential.

The Machine House (Miniature) Stage
Disability of movement, sight, hearing

ACCESS TO THE BUILDING
The Machine House is located behind the Main Building of the Theatre at no. 2 Pl. Św. Ducha. Access to the building is described in detail on the Theatre's website.

ENTRY TO THE BUILDING
In accordance with the Act on Vocational and Social Rehabilitation, a person with a disability has the right to be accompanied by an assistance dog on the Theatre premises. The building is accessible by stairs or ramp. Upon earlier request, people with disabilities can be supported by a Theatre assistant.

CAR PARK
The Theatre provides two parking spaces for people with disabilities. Access to the car park is possible from Szpitalna Street (despite the entry ban). In order to use the car park it is necessary to inform the Theatre 3 days prior to arrival at the performance.

AUDITORIUM
It is located on the ground floor. Places for wheelchair users are determined at the time of ticket reservation depending on the performance being staged. Seats for the visually impaired are available everywhere.

CLOAKROOM
The cloakroom is located on the ground floor opposite the entrance to the building.

TOILET
The toilet is located on the ground floor. Unfortunately, it is not adapted for wheelchair users. It is possible to use the toilets in the Main Building.

People with hearing disabilities can contact the Accessibility Coordinator regarding any concerns or problems.

Overall rating: good. The only inconvenience is the lack of a toilet for people with mobility impairments. However, the Theatre meets the needs by using human potential.

The House of Theatre Crafts
Disability of movement, sight, hearing

ACCESS TO THE BUILDING
The House of Theatre Crafts is located near the Main Theatre Building at 3 Radziwiłłowska Street. Access to the building is described on the Theatre's website. In accordance with the Act on Vocational and Social Rehabilitation, a person with a disability has the right to be accompanied by an assistance dog on the premises. Upon earlier request, people with disabilities can be supported by a Theatre assistant.

CAR PARK
Approximately 10 m from the building, there is a designated disabled parking space in the paid parking zone.

TOILET / CLOAKROOM / LIFT
The building is adapted for people with mobility impairments. The cloakroom, lift and toilets are located on the ground floor of the building. Access to all spaces is possible for wheelchair users and for people with visual impairments.

People with hearing disabilities can contact the Accessibility Coordinator regarding any concerns or problems.

Overall rating: very good. The building is fully accessible. It also holds an accessibility certificate.

The MOS Stage (the Małopolska Garden of Arts)
Disability of movement, sight, hearing

ACCESS TO THE BUILDING
The building is located at no. 12 Rajska Street. The nearest tram stop is the ‘Bagatela Theatre’ located in Karmelicka Street.

Upon earlier request, people with disabilities can be supported by a Theatre assistant.

In accordance with the Act on Vocational and Social Rehabilitation, a person with a disability has the right to be accompanied by an assistance dog on the premises.

CAR PARK
In Rajska Street we have 4 designated parking spaces for people with disabilities in a paid parking zone, approximately 1m, 50m, 100m from the building, on the same side as the building.

TOILET / CLOAKROOM / LIFT
The building is adapted for people with mobility impairments: it features a lift and wide passageways connecting the rooms. The toilets and cloakroom are located on level -1.

BOX OFFICE
The box office and the auditorium are located on the ground floor. All performances staged in the auditorium are accessible for people with mobility and visual impairments. The box office is open two hours before each performance.

10 seats for wheelchair users are located in front of the stands on level 0.

The building also features a Cinema Hall (level -1). Unfortunately, it is not accessible for people with mobility impairments as there are no seats available for wheelchair users. However, it is possible to access the first level of stairs in the Cinema Hall (its last row) and sit in the outermost cinema seat.

Theatre staff will take care of the wheelchair during the screening and place it in a safe place for safety reasons and to ensure the flow of the escape route.

People with hearing disabilities can contact the Accessibility Coordinator regarding any concerns or problems.

Overall rating: very good. The building is fully accessible. It also holds an accessibility certificate.